1. Orders are only shipped during office working days and hours, Monday to Friday from 9:00 am to 5:00 pm (except public holidays).
  2. Orders are shipped within 48 hours maximum except Friday orders are sometimes sent on Monday. Usual shipping time is 3-5 business days to most areas in Canada. Couriers usually deliver between 8:00 am and 5:00 pm. If you are not present or available at the time of delivery, a delivery confirmation will be left for you by the delivery person.
  3. To avoid any inconvenience, please have photo ID with you when picking up your package. If the delivery time of your order should be longer, you will be immediately notified by email as soon as possible.
  4. When your order is shipped, we will email you all the information you need to track the progress of your package. You can also inform yourself by writing to us at [email protected] .
  5. When you choose the Pick up in store delivery option, you will receive confirmation by e-mail that your order is ready to be picked up, you must absolutely have in hand the credit card with which you made the transaction, as well as proof of identity of the holder of the credit card in question.
  6. You are solely responsible for providing us with a valid shipping address for all online purchases. If an order was shipped to the wrong or invalid address and returned to us, your order will be canceled and delivery charges will not be refunded. If an order was delivered to a wrong address or an invalid address of charge, a fee of 12$CAD will be charged to you upon receipt of the returned package.

    Delivery Option: Canada Post. We deliver anywhere in Canada. Bicycles are excluded from the delivery service.Once your order has been processed, you will receive an email containing the carrier's tracking number. This number will be activated once the package has been picked up, generally at the end of a working day. If you have any questions about tracking, please do not hesitate to contact us

  7. FREE delivery in Canada with purchases of $99 and more: (on purchases of $99 or more) This promotion applies ONLY to standard parcel shipments within Canada (international orders are not eligible for free delivery for orders over $99). For any purchase under $99, a $14.99 fee applies.